FAQ
How we deal with enquiries
mailbox has a standardised process for processing and responding to requests for information from the authorities. Each request is comprehensively checked and evaluated by our data protection officer and lawyer and answered or rejected accordingly. In the event of a rejection, the authority can correct its request. In any case, we will only release data if the request is lawful and error-free.
What data the authorities request
- Inventory data queries: including telephone number, name and address of the owner, details of the contract and tariff features
- Mailbox seizures: Confiscation of all emails in the account's mailbox
- Traffic data queries: including IP addresses from which logins to the mail server take place or from which emails were sent
- Telecommunications monitoring: a temporary monitoring of all received and sent emails and the entire account.